30-Day return guarantee
We are confident that our amulets will meet and exceed your expectations. However, if the product is found to differ from the description based on scientific evidence, is damage during shipping, or product does not match the listed specifications, you are entitled to a full refund, you can return the item in its original condition within 30 days of the shipment date to receive refund.
If you wish to return item for personal reasons, such as dissatisfaction or a change fo mind, even though the item matches the description, the following must be charged accordingly:
* If you wish to return any item within 10 days after receiving date, we take 20% administration fine.
* If you wish to return any item within 20 days after receiving date, we take 40% administration fine.
* If you wish to return any item within 30 days after receiving date, we take 50% administration fine.
How to return your item
Step 1: Contact us and provide us your order number, product ID of the return item, and reason of the return. Then you will receive a return code by email from us in 1-2 business days.
Step 2: Package your return includes all original packaging and a guarantee certificate. Please write your return code on the outside of the shipping package. For security reasons, please do not write the website name anywhere on the outside of the shipping package.
Step 3: Ship your package via any shipping service that does not require you to declare the title and value of the item in the shipping package, such as Registered Airmail Service. Should you be required to declare item value and title, please declare its title as “Accessory” with total value at $20. This item declaration is only for a use of Thailand Customs. If possible, please use a shipping service that allows us to track & trace your shipping package online.
Step 4: Ship your package to the address which we will inform you in email with return code. After your item is shipped, please retain the tracking number for your records, and also email us the shipping date, approximate delivery time, and tracking number
Step 5: After we receive your return package, our team will verify the authenticity and condition of the returned item. A credit for a refund for returning item will be issued in 3 business days.
Return for a refund: A refund amount is equal to the original purchase value of your item deduct with related fine charge (if any). Delivery charge is nonrefundable. Your refund will be issued via the original payment method of the return item. However, should we cannot process refund via your original payment method, we reserve the right to refund you via any of other available payment methods.
Return Restrictions
- Your Guarantee Certificate issued by thaitreasureamulet.com and acknowledgement of Guarantee Receipt with return code must accompany their return item.
- Your return item must be in its original condition, unworn, and unaltered in any way. Otherwise, we reserve the right to send it back to you with your expense.
- All items damaged due to client’s negligence cannot be returned.
- We are not responsible for items lost or damaged during delivery. Therefore, if possible, please use the trust international shipping company
- Shipping & insurance charges of your return item from your country to us (Thailand) are your expenses.
- Should you do not follow any instruction of this 30-day return policy, and there is additional cost (such as duty & import taxes as Thailand), it will be your expenses.
Damage item
If your item arrives damaged due to mishandling, we will do our best to refund or replace it quickly and at no cost for you. For fastest service, please notify us within 24 hours after receipt of the damage item, we will require proof of damage with clip video when opening parcel to us. We will offer replacement and cover all shipping costs, if we could not offer the replacement, we may ask that you return back the damage item to us, a refund will be issued. (If we do not receive proof of the damage item within 30 Days after delivered, you will not be able to have your refund or replacement from us).